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【海通非银孙婷团队】保险消费投诉披露力度加大,促进业务品质长期提升

来源: 南方日报网络版     时间: 2018年10月24日 13:11:12
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(原)(标)(题)(:【海)(通)(非)(银)(孙)(婷)(团)(队)(】保)(险)(消)(费)(投)(诉)(披)(露)(力)(度)(加)(大)(,促)(进)(业)(务)(品)(质)(长)(期)(提)(升)(
投)(资)(要)(点)(
保)(监)(会)(加)(大)(保)(险)(消)(费)(投)(诉)(情)(况)(披)(露)(力)(度)(,有)(助)(于)(“投)(诉)(量)(/业)(务)(量)(”较)(低)(的)(上)(市)(保)(险)(公)(司)(强)(化)(销)(售)(优)(势)(,同)(时)(可)(促)(使)(保)(险)(公)(司)(规)(范)(经)(营)(和)(改)(进)(服)(务)(,从)(而)(提)(升)(保)(单)(继)(续)(率)(、老)(客)(户)(加)(保)(率)(,降)(低)(退)(保)(率)(。保)(险)(公)(司)(资)(产)(端)(负)(债)(端)(均)(向)(好)(,个)(险)(新)(单)(增)(速)(超)(预)(期)(,价)(值)(转)(型)(导)(致)(死)(差)(和)(费)(差)(的)(利)(润)(占)(比)(上)(升)(,利)(率)(上)(行)(逻)(辑)(依)(然)(成)(立)(且)(逐)(步)(验)(证)(,继)(续)(强)(烈)(推)(荐)(。
保)(监)(会)(加)(大)(保)(险)(消)(费)(投)(诉)(情)(况)(披)(露)(力)(度)(,调)(整)(《中)(国)(保)(监)(会)(保)(险)(消)(费)(投)(诉)(情)(况)(通)(报)(》。调)(整)(包)(括)(:1)全)(面)(客)(观)(。保)(险)(消)(费)(者)(反)(映)(的)(保)(险)(消)(费)(投)(诉)(全)(部)(纳)(入)(投)(诉)(情)(况)(通)(报)(范)(围)(。2)直)(观)(明)(了)(。按)(照)(投)(诉)(类)(别)(设)(置)(了)(“涉)(嫌)(违)(法)(违)(规)(投)(诉)(量)(”和)(“合)(同)(纠)(纷)(投)(诉)(量)(”通)(报)(项)(目)(,针)(对)(突)(出)(问)(题)(设)(置)(了)(“销)(售)(纠)(纷)(”和)(“理)(赔)(纠)(纷)(”通)(报)(项)(目)(。3)多)(维)(度)(呈)(现)(。除)(绝)(对)(量)(指)(标)(外)(,设)(置)(“亿)(元)(保)(费)(投)(诉)(量)(”、“万)(张)(保)(单)(投)(诉)(量)(”和)(“万)(人)(次)(投)(诉)(量)(”等)(相)(对)(量)(指)(标)(,客)(观)(反)(映)(评)(价)(保)(险)(消)(费)(投)(诉)(在)(保)(险)(公)(司)(业)(务)(中)(所)(占)(的)(比)(例)(。
2017年)(1季)(度)(保)(险)(消)(费)(投)(诉)(情)(况)(通)(报)(显)(示)(,上)(市)(保)(险)(公)(司)(“投)(诉)(量)(/业)(务)(量)(”整)(体)(低)(于)(中)(小)(保)(险)(公)(司)(,反)(映)(其)(业)(务)(品)(质)(较)(优)(。1)产)(险)(方)(面)(,2017年)(1季)(度)(财)(产)(险)(公)(司)(亿)(元)(保)(费)(投)(诉)(量)(平)(均)(值)(为)(4.80件)(/亿)(元)(。人)(保)(财)(险)(、平)(安)(财)(险)(、太)(平)(洋)(财)(险)(亿)(元)(保)(费)(投)(诉)(量)(分)(别)(为)(3.03、3.97和)(4.31件)(/亿)(元)(,均)(低)(于)(行)(业)(平)(均)(值)(,在)(62家)(产)(险)(公)(司)(中)(分)(列)(第)(54、50和)(48位)(。2)寿)(险)(方)(面)(,2017年)(1季)(度)(人)(身)(险)(公)(司)(万)(张)(保)(单)(投)(诉)(量)(平)(均)(值)(为)(0.15件)(/万)(张)(。中)(国)(人)(寿)(、平)(安)(人)(寿)(、太)(平)(洋)(人)(寿)(、新)(华)(人)(寿)(万)(张)(保)(单)(投)(诉)(量)(分)(别)(为)(0.13、0.16、0.07、0.33件)(/万)(张)(,在)(67家)(寿)(险)(公)(司)(中)(分)(列)(第)(45、40、58和)(20位)(。“投)(诉)(量)(/业)(务)(量)(”指)(标)(与)(保)(险)(产)(品)(类)(型)(相)(关)(,长)(期)(保)(障)(型)(产)(品)(由)(于)(其)(保)(险)(期)(间)(长)(、条)(款)(复)(杂)(等)(原)(因)(较)(短)(期)(理)(财)(型)(产)(品)(更)(易)(于)(引)(发)(客)(户)(投)(诉)(,因)(此)(长)(期)(保)(障)(型)(产)(品)(占)(比)(较)(高)(的)(上)(市)(寿)(险)(公)(司)(在)(数)(据)(上)(体)(现)(出)(的)(优)(势)(不)(够)(明)(显)(。
保)(险)(投)(诉)(披)(露)(力)(度)(的)(加)(大)(有)(助)(于)(上)(市)(保)(险)(公)(司)(强)(化)(销)(售)(优)(势)(,同)(时)(可)(促)(使)(保)(险)(公)(司)(规)(范)(经)(营)(和)(改)(进)(服)(务)(,提)(升)(业)(务)(品)(质)(。1)上)(市)(保)(险)(公)(司)(经)(营)(的)(规)(范)(程)(度)(与)(服)(务)(水)(平)(显)(著)(优)(于)(中)(小)(险)(企)(,信)(息)(披)(露)(的)(加)(强)(可)(消)(除)(信)(息)(不)(对)(称)(,提)(升)(品)(牌)(形)(象)(,从)(而)(进)(一)(步)(强)(化)(销)(售)(优)(势)(。2)投)(诉)(披)(露)(力)(度)(的)(加)(大)(,将)(促)(使)(保)(险)(公)(司)(进)(一)(步)(发)(挥)(主)(体)(责)(任)(,从)(源)(头)(减)(少)(矛)(盾)(纠)(纷)(和)(损)(害)(保)(险)(消)(费)(者)(合)(法)(权)(益)(情)(况)(,从)(而)(提)(升)(保)(单)(继)(续)(率)(、老)(客)(户)(加)(保)(率)(,降)(低)(退)(保)(率)(。
另)(外)(,保)(监)(会)(发)(布)(《保)(险)(公)(司)(章)(程)(指)(引)(》,进)(一)(步)(强)(化)(公)(司)(治)(理)(规)(则)(体)(系)(建)(设)(,丰)(富)(公)(司)(治)(理)(监)(管)(工)(具)(,夯)(实)(公)(司)(治)(理)(制)(度)(基)(础)(。《章)(程)(指)(引)(》要)(点)(包)(括)(:1)明)(确)(股)(东)(权)(利)(义)(务)(;2)完)(善)(股)(东)(大)(会)(及)(董)(事)(会)(授)(权)(机)(制)(;3)完)(善)(表)(决)(决)(议)(机)(制)(;4)完)(善)(独)(立)(董)(事)(有)(关)(规)(则)(;5)规)(定)(公)(司)(治)(理)(特)(殊)(事)(项)(。
保)(监)(会)(不)(断)(加)(强)(各)(方)(面)(监)(管)(,引)(领)(行)(业)(健)(康)(发)(展)(。保)(险)(公)(司)(资)(产)(端)(负)(债)(端)(均)(向)(好)(,个)(险)(新)(单)(增)(速)(超)(预)(期)(,价)(值)(转)(型)(导)(致)(死)(差)(和)(费)(差)(的)(利)(润)(占)(比)(上)(升)(,利)(率)(上)(行)(逻)(辑)(依)(然)(成)(立)(且)(逐)(步)(验)(证)(。目)(前)(股)(价)(对)(应)(国)(寿)(、平)(安)(、太)(保)(、新)(华)(2017年)(PEV仍)(仅)(为)(0.96、0.94、0.89、0.94倍)(,具)(有)(高)(安)(全)(边)(际)(,继)(续)(强)(烈)(推)(荐)(。
不)(确)(定)(性)(因)(素)(。权)(益)(市)(场)(下)(跌)(导)(致)(业)(绩)(与)(估)(值)(双)(重)(压)(力)(。
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